Try contacting your local IT support or firewall vendor for assistance with such particular issues. If you’re using v25 or above, you can disable TLS 1.0, however, if you use other Sage apps they may still have issues refreshing licence entitlements.Īdd the following URL to your firewall white list(the white list contains all those websites which are neglected by a firewall in the system) : NOTE: Sage 50cloud Accounts v25 and above uses TLS 1.2. Please refer to local IT support for assistance with this. As a circumvention to this problem, TLS 1.0 can be enabled and then disabled again after the software licence has been updated.
This issue can also occur if TLS (Transport Layer Security) 1.0 has been disabled on your computer.
Open Sage Accounts then re-enter your licence information.NOTE: Where XXXX is your software version, for example, 2018. Browse to C:\Program Data\Sage\Accounts\XXXX and delete the r file.Rename the folder C:\Program Data\Sage\SDK Licence to C:\Program Data\Sage\SDK Licence OLD.Close all software, log off Windows then log in as an administrator.Under Privilege Level, select the Run this program as an administrator check box.įor such type of assistance, contact your local IT support.Right-click the Sage 50 Accounts shortcut, and click Properties.If this resolves the issue, you can permanently set the shortcut to run as administrator:
Right-click the Sage 50 Accounts shortcut icon, then click Run as administrator.Make certain your Windows date, time, and date format are correct.Click on OK, and a pop-up menu appears, again click on OK.Click Change date and time then set the correct time and date.Press the Windows key and R then types timedate.cpl and click on OK.We apologize for any inconvenience caused by such unforeseen adversities.Ĭheck your computer date and make sure the date format is correct Please try opening your Sage 50 Accounts again after some time. If the Sage Licence Service is unavailable due to any technical issue, you can access Sage 50 Accounts again once the service is reinstituted. Here are some quick fixes to the commonly faced problems: Wait until Sage Licence Service is restored
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